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2.3 Complaints

2.3.1

Every effort is made to ensure that all students have a positive experience during their time at Ã山ǿ¼éÓ×Å®. However, students can make a complaint if they are dissatisfied with an aspect of their experience.

2.3.2

Ã山ǿ¼éÓ×Å® maintains a Complaints Procedure which sets out the process for students to make a complaint, and for how Ã山ǿ¼éÓ×Å® will deal with it. This procedure adheres to the .

2.3.3

Students may submit a complaint relating to any aspect of their experience whilst a student at Ã山ǿ¼éÓ×Å®. However, concerns about Ã山ǿ¼éÓ×Å® policy or governance should be raised through the Ã山ǿ¼éÓ×Å® Students’ Union.

2.3.4

Once the Complaints Procedure has been concluded, students who do not feel their case has been resolved adequately may refer matters for external review to the .